Version 2025.1
Effective Date: 09/09/2025
Welcome to Autogence Inc., makers of the LANKAR Shop Management System (the “Platform”). The Platform includes web, desktop (and, when available, mobile) applications and features for shop management, accounting, invoicing, inventory, scheduling, digital vehicle inspections, CRM, and related services (collectively, the “Services”).
These Terms of Service (this “Agreement”) are a binding contract between Autogence Inc. (“Autogence,” “we,” “us,” or “our”) and the entity or person that accepts them (“Customer,” “you”). If you use the Services on behalf of a business or organization, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.
By creating an account, clicking “accept,” or using the Services, you agree to this Agreement and our then-current policies referenced here (including our Privacy Policy). You must be at least 18 years old, provide accurate registration/billing information, and not be located in a restricted/sanctioned jurisdiction.
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Autogence disclaims all warranties (express, implied, or statutory), including merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. Autogence shall have zero liability for any damages or losses arising from or related to the Services, including without limitation: data loss or corruption, system or network issues, security incidents, errors, outages, business interruption, lost profits, or lost opportunities. You are solely responsible for how you use the Services, including compliance with accounting, tax, payroll, and regulatory obligations, and with any third-party providers or integrations you enable.
You must maintain accurate account information, keep credentials secure, and promptly notify us of any unauthorized access. You are responsible for all activities under your account(s).
Access to the Services may require paid subscription(s). Fees are billed in advance (CAD in Canada or U.S. dollars elsewhere) and are non-refundable, except at Autogence’s sole discretion. Subscriptions automatically renew unless canceled before the next billing cycle. Failure to pay may result in suspension or termination. Canceling your account may permanently delete your data.
You retain ownership of your data. You grant Autogence a worldwide, non-exclusive, royalty-free license to use, host, reproduce, process, and display your data to operate, maintain, secure, and improve the Services. We may create aggregated/de-identified insights from Service usage; Autogence owns those insights, which will not identify you.
You agree to:
Use the Services only for lawful business purposes.
Obtain and maintain all necessary consents from employees, customers, and other data subjects whose data you input into LANKAR.
Provide and maintain accurate data.
Comply with all applicable laws (including privacy, labour, tax, export, and anti-spam rules).
You are responsible for your relationships and transactions with customers, suppliers, employees, and government authorities.
Reasonable technical support is included, subject to availability. We do not guarantee resolution times or outcomes. Support personnel are not CPAs, attorneys, or government representatives; any guidance is informational and used at your discretion.
You shall not:
Copy, resell, sublicense, or provide unauthorized access to the Services.
Reverse engineer or attempt to extract source code (except to the extent permitted by law).
Upload unlawful, harmful, or infringing content.
Introduce malware or interfere with security or performance.
Scrape or harvest data except through documented APIs and your data export tools.
Use the Services to compete with Autogence.
We may suspend/terminate accounts for violations.
You may enable integrations (e.g., POS, parts catalogs, payroll, messaging). Doing so authorizes us to exchange necessary data with those third parties. Their terms and privacy policies govern their services. Autogence is not responsible for third-party products, content, availability, or actions.
We may change, update, or discontinue any Service component at any time. We may modify this Agreement by posting an updated version. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and cancel your subscription.
This Agreement remains in effect until your subscription ends, your account is canceled, or we terminate it. We may suspend or terminate for any reason, including non-payment or breach. Upon termination, you must stop using the Services. We are not responsible for storing or retrieving data after closure; export your data beforehand.
To the maximum extent permitted by law, in no event will Autogence or its suppliers be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities, even if advised of the possibility. Autogence’s total aggregate liability for all claims arising out of or related to the Services or this Agreement shall not exceed the greater of (i) CAD $100 or (ii) the fees you paid to Autogence for the affected Service in the 12 months preceding the claim. The foregoing limitations apply to the fullest extent permitted by law.
You will defend, indemnify, and hold harmless Autogence and its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your data or content; (b) your use of the Services in violation of this Agreement or law; (c) disputes with your customers, employees, vendors, or third parties; and (d) any sharing of data with third parties you enable (including the LANKAR United / Enterprise program in Section 16).
Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services will be resolved by binding arbitration administered in Ontario, Canada under the Arbitration Act, 1991 (Ontario) by a single arbitrator. Venue will be Toronto, Ontario (or your province of residence if required by law).
No Jury; No Class Actions. You and Autogence waive the right to a jury trial and to participate in class, collective, or representative proceedings.
Small Claims. Either party may bring an eligible claim in small-claims court in Ontario.
Injunctive Relief. Autogence may seek injunctive or equitable relief in court to protect its IP, confidentiality, or security.
This Section survives termination.
This Section applies only if you affirmatively enroll in LANKAR United and/or LANKAR Enterprise through your order form, in-product settings, or via a Program Partner.
By enrolling, you expressly authorize Autogence to share your business information—including profile, product and inventory data, parts fitment, labor guides/RO data, purchase orders, invoices, pricing and discounting, order history, returns/warranty claims, payment and fulfillment status, operational metrics, limited customer/vehicle contact details contained in service records, and related usage telemetry—with designated third parties (“Program Partners”), such as parts suppliers, distributors, and catalog/marketplace providers. This sharing enables catalog matching, pricing and availability, fulfillment, delivery and returns, warranty processing, rebate and co-op programs, and performance analytics.
Unless expressly agreed otherwise in writing, Program Partners act as independent controllers of the data they receive and will process it under their own privacy policies and contractual terms. Autogence is not responsible for Program Partners’ products, services, decisions, pricing, availability, or data practices.
You represent and warrant that:
(a) you have and will maintain all rights, authorizations, and consents necessary to share the data with Autogence and Program Partners;
(b) you will provide any required notices to employees, customers, or other individuals whose data may be included, and obtain consents where required by law;
(c) the data you provide is accurate, lawful, and complete; and
(d) you will honor opt-outs and individual rights as required by applicable law.
Program Partners may use shared data solely for the purposes described in Section 16.1, including:
(i) catalog and fitment intelligence;
(ii) pricing, availability, and substitution;
(iii) order orchestration, delivery logistics, and returns;
(iv) warranty and rebate administration;
(v) fraud prevention and compliance; and
(vi) analytics and product/service improvement.
Program Partners may also contact you directly to provide or support their services. Program Partners may not resell, sublicense, or repurpose shared data outside the scope of this Program without your prior written consent.
Program Partners may offer or distribute LANKAR software to repair shops under their own commercial arrangements. Where such distribution occurs, repair shops must agree to share purchase and inventory data with the Program Partner as a condition of access. Autogence is not a party to such downstream agreements and does not control their terms.
Where required by law, you consent to receive Program-related communications from Program Partners. You may withdraw marketing consent by following the sender’s instructions. Operational messages (e.g., order status, service updates) may continue regardless of marketing preferences.
Data shared under the Program may be transferred to and processed in other countries where Program Partners operate, subject to their safeguards and applicable law.
You may revoke Program participation at any time via your admin settings or by emailing customercare@lankar.com. Revocation is prospective only and does not affect data previously shared or processing already performed. Autogence will instruct Program Partners to cease future transmissions after your revocation. You must contact Program Partners directly to manage or delete data they already hold, subject to their policies and applicable law.
The Program may be offered as part of specific plans, pilots, or geographies and may carry additional fees. Autogence may modify, suspend, or discontinue the Program at any time.
Autogence may require supplemental terms or a Program-specific addendum. In the event of a conflict between this Section and a signed addendum, the addendum will control.
Each party may access the other’s confidential information; each will protect it using reasonable measures and use it only to perform under this Agreement. Autogence, its licensors, and suppliers retain all right, title, and interest in and to the Services, software, documentation, and marks. No rights are granted except as expressly stated.
You will comply with all applicable laws and will not use or export the Services in violation of Canadian export/sanctions laws or other applicable trade rules.
The software is “commercial” and provided with only those rights set forth herein and under applicable government procurement rules.
All notices under this Agreement must be in writing and delivered to:
Autogence Inc.
70 East Beaver Creek
Richmond Hill, Ontario, Canada
Email: customercare@lankar.com
Governing Law. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts rules.
Assignment. You may not assign this Agreement without our prior written consent; we may assign freely.
Severability. If any provision is unenforceable, the remainder remains in effect.
No Waiver. A failure to enforce any provision is not a waiver.
Force Majeure. We are not liable for delays/failures due to events beyond our reasonable control.
Entire Agreement. This Agreement (and any order form or addendum) is the entire agreement regarding the Services and supersedes prior or contemporaneous understandings.